Kinesis Mystery Shopping

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Last updated at November 13th, 2020

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Kinesis | Mystery Shopping

http://www.kinesis-cem.com/mystery_shopping.shtml

Mystery shopping website and mobile channels provide managers tools to test ease of use, navigation and the overall customer experience of online and mobile channels. Life Cycle Shops: Life cycle mystery shops are designed to evaluate the customer experience through the entire customer journey across a variety of delivery channels, and a ...

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Kinesis | Customer satisfaction surveys and mystery shopping

http://www.kinesis-cem.com/

Welcome to Kinēsis. Kinēsis is a market research company that specializes in evaluating the customer experience. What We Do. We help our clients develop and reinforce more profitable service strategies through the intelligent use of customer satisfaction surveys and mystery shopping, linked with training and incentive programs.

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Mystery Shopping | Kinesis CEM

https://blog.kinesis-cem.com/about/mystery-shopping/

Kinēsis’ suite of mystery shopping tools are used to monitor interactions with customers, it helps answer questions about the effectiveness of your company’s sales or service efforts, such as: How well do our employees meet our service standards? Are our service standards consistent with customer expectations? Is there a link between ROI and our customer…

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Kinesis Insight Shopper Menu

https://shopper.kinesis-cem.com/

If you have forgotten your password, please click here. Sign up as a Kinesis Shopper! Like Kinesis on Facebook: Follow Kinesis on Twitter: Shoppers Share Blog

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Kinesis | Customer satisfaction surveys and mystery shopping

http://www.kinesis-cem.com/shopper_cafe.shtml

Customer satisfaction surveys and mystery shopping. Shopper Cafe . Welcome to the Kinesis mystery shopper cafe. This page is a resource you can use to enter and use our shopper system, see how we use the research you collect to help our client's better understand their customer experience, as well as link to other shopper resources.

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Kinesis | Customer satisfaction surveys and mystery shopping

http://www.kinesis-cem.com/contact.shtml

Customer satisfaction surveys and mystery shopping. Mail: Kinesis CEM, LLC 4742 42nd Ave SW #629 Seattle, Washington 98116. Ring: 206.285.2900

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Mystery Shopping | Kinesis CEM

https://blog.kinesis-cem.com/tag/mystery-shopping/

In order to determine the relationship of these attributes to return intent, Kinesis asked mystery shoppers if, based on the guest experience, they intended to return to the restaurant. This independent variable was then used as a basis for cross-tabulation to determine the frequency with which the behaviors were observed in shops with positive ...

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Mystery Shopping | Kinesis CEM

https://blog.kinesis-cem.com/category/mystery-shopping/

Mystery shopping is a snapshot of one experience in time, where a mystery shopper interacts with the representative of the brand. NPS is a measure of one’s likelihood to refer the brand to others.

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