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Status : OnlinePhiladelphia—Cox Communications will deploy customer-appointment and mobile workforce management systems from TOA Technologies to schedule, route and manage its nearly 6,000 field service technicians.Cox will deploy TOA’s ETAdirect solution in all 18 of its systems, consolidating its workforce management solutions into a Web-based platform provided by TOA.
Status : OnlineTOA’s ETAdirect Enterprise mobile workforce management software allows you to prioritize and optimize your assignments, remind customers of their appointments, track or reschedule appointments, and reduce wasted miles. ETAdirect Professional is an expandable software offered by TOA.
Status : OnlineCox's dispatchers and field service technicians will wirelessly access ETAdirect on handhelds, laptops and desktops to deliver enhanced service to Cox customers. Among other benefits, ETAdirect will provide more accurate estimations of appointment time, allowing for calls to customers when the technician is en route and less than 60 minutes away.
Status : OnlineThe TOA ETAdirect 3.3 Solution Suite is completely Web-based and works on any device with a Web browser, including a wide variety of handhelds and mobile phones, to provide real-time appointment tracking along with proactive updates to the customer through automated calls and text messages.
Status : OnlineMobile capabilities. Support your field force in the manner they prefer. Provide your field service team with everything they need to succeed through a browser-based mobile app, iOS, or Android app. Align information to jobs. Display the right information for the job based on employee preferences and job requirements. Device accessibility
Status : OnlineWelcome to ETA! ETA Data Direct, Inc. provides software applications to enable municipal governments to optimize resources, streamline tasks and save money.
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